Nearly 40% of Australians no longer carry a wallet, instead using smartphones and watches to pay for goods. But what about the other end of the transaction?
Paul Weingarth, co-founder and CEO of Slyp, talks to Sean Aylmer about how their digital receipt platform secured the support of all four big banks (Commonwealth, Westpac, NAB and ANZ) as well as major retailers like Chemist Warehouse.
Find out more: https://fearandgreed.com.au
See omnystudio.com/listener for privacy information.
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Sean Aylmer: Welcome to the Fear and Greed daily interview. I’m Sean Aylmer.
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Sean Aylmer: A few weeks back we talked about the dramatic shift
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Sean Aylmer: away from wallets with nearly 40% of people no longer
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Sean Aylmer: carrying one. Instead, they’re using mobile phones and smartwatches as
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Sean Aylmer: their main means of making payments. After we spoke about that,
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Sean Aylmer: we were contacted by a company called Slyp, S-L-Y-P, and
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Sean Aylmer: they made a very good point. We’re all focusing on
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Sean Aylmer: digital solutions over physical cards and cash. But what about
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Sean Aylmer: the other end of the transaction with old- fashioned receipts
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Sean Aylmer: still being printed in almost every store? Paul Weingarth is the Co-Founder and
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Sean Aylmer: CEO of Slyp. Paul, welcome to Fear and Greed.
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Paul Weingarth: Hi Sean. It’s great to be here. Thanks for having me.
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Sean Aylmer: So, tell me. Slyp is behind the Slyp Smart Receipt. Tell
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Sean Aylmer: me how it works.
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Paul Weingarth: Yeah, absolutely. Slyp is a unique proposition that we’re building
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Paul Weingarth: out in partnership with Australia’s four major banks, and we’re really
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Paul Weingarth: focused on digitizing that last mile of the transaction. Like
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Paul Weingarth: you said in the intro there, there’s been a significant
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Paul Weingarth: and a rapid shift away from people carrying cash and
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Paul Weingarth: using not only their cards but their phones to make payments.
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Paul Weingarth: And often, customers are leaving their home to go shopping
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Paul Weingarth: without their wallet on them at all, their physical wallet,
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Paul Weingarth: and using their mobile phone. We looked at this as
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Paul Weingarth: an opportunity to really, I suppose, digitise that last mile
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Paul Weingarth: of the payment experience. And that’s where the digital receipt sits,
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Paul Weingarth: and that’s our core proposition, which is allowing customers once
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Paul Weingarth: they’ve activated Slyp in their existing banking app, once they
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Paul Weingarth: walk into a store and they want to make a payment,
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Paul Weingarth: whether it be with their traditional tap of their plastic
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Paul Weingarth: credit or debit card, or whether they want to use
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Paul Weingarth: their watch or their mobile phone to make a payment
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Paul Weingarth: with Apple Pay or Google Pay, they simply pay as
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Paul Weingarth: they normally do, and within seconds they’ll receive a fully
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Paul Weingarth: itemised digital receipt directly inside their existing banking app. So
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Paul Weingarth: it’s a really seamless customer experience. Obviously eliminates that pain
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Paul Weingarth: point of, “Okay, I don’t have my wallet on me,”
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Paul Weingarth: or, “I need to stuff my paper receipt in the
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Paul Weingarth: back of my jeans or in my purse,” or if
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Paul Weingarth: you have your wallet, in your wallet, because as we know, receipts
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Paul Weingarth: often get lost. They’re that thing you don’t need until
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Paul Weingarth: you do when something goes wrong and they can often
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Paul Weingarth: fade as well. As we know, most paper receipts are
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Paul Weingarth: printed on thermal paper, which often fades when exposed to
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Paul Weingarth: sunlight and it’s coated coded with a whole bunch of different toxins around
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Paul Weingarth: BPA and what have you. So it’s really about just allowing
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Paul Weingarth: customers to pay as they normally do when they get that
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Paul Weingarth: surprise and delight moment when they’re fully itemized digital receipt
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Paul Weingarth: lands directly inside their banking app.
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Sean Aylmer: Are all the four major banks involved?
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Paul Weingarth: Yeah, from a rollout perspective, we’re currently live with NAB
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Paul Weingarth: and their two- odd million app users that are able
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Paul Weingarth: to access smart receipts, and the other banks we’re working
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Paul Weingarth: with at the moment. But all four banks are investors
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Paul Weingarth: and shareholders of the company, which puts us in a
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Paul Weingarth: very unique position where we’re the first FinTech ever, independent
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Paul Weingarth: FinTech, to have the backing of all four major Australian
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Paul Weingarth: banks. So definitely share our vision in building a new
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Paul Weingarth: digital receipt standard for the country, for Australia, and really
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Paul Weingarth: distributing the solution to as many consumers and merchants as
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Paul Weingarth: possible in the network, with an aim to improve that
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Paul Weingarth: customer experience, but also do our bit for the environment
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Paul Weingarth: as well in terms of eliminating the mindless waste around
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Paul Weingarth: the paper receipt, which as I mentioned 90% of the
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Paul Weingarth: time is unrecyclable given the toxins in thermal paper. So
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Paul Weingarth: we’re very, very excited about the innovation and having the
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Paul Weingarth: backing and the blessing from the four majors is definitely critical.
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Sean Aylmer: Now I think I saw a stat on your website
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Sean Aylmer: which said that Australia prints 20,000 kilometers of receipts per
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Sean Aylmer: day. Is that right?
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Paul Weingarth: That is right. Yeah. It’s pretty scary and as I mentioned, 90%
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Paul Weingarth: of them being non- recyclable. So it’s one of those,
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Paul Weingarth: unless you live and breathe it like I do and
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Paul Weingarth: my team does every single day, it’s sort of one
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Paul Weingarth: of those pieces of the payment process that you take
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Paul Weingarth: as given, and until you get into the weeds of it,
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Paul Weingarth: realise how big the problem actually is, not only from
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Paul Weingarth: a customer experience perspective, but also from an environmental lens
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Paul Weingarth: as well. And so, how do we just not only
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Paul Weingarth: get rid of this mindless waste, but also reinvent that
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Paul Weingarth: whole payment experience? Not only is it great for customers,
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Paul Weingarth: but it’s also a great opportunity for merchants to reconnect
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Paul Weingarth: with their consumers after they’ve left the store. So it
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Paul Weingarth: opens a new digital channel for them to engage customers.
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Sean Aylmer: I was going to ask about that. So presumably there’s
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Sean Aylmer: a data play in this as well and potentially a
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Sean Aylmer: loyalty play?
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Paul Weingarth: I think ethos around data is always around data for
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Paul Weingarth: delight. And again, putting the customer at the center of
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Paul Weingarth: the universe and really as our North Star, how do
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Paul Weingarth: we really ensure that one, first and foremost, that customers
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Paul Weingarth: have full control over their data. They’re not sharing any
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Paul Weingarth: unnecessary data like personal information unless they want us to,
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Paul Weingarth: and there has to be benefit when that exchange takes
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Paul Weingarth: place. So to your point you touched on briefly there
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Paul Weingarth: around loyalty, for example, which is obviously where customers are,
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Paul Weingarth: you provided a reward or a bonus for sharing their
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Paul Weingarth: loyalty card or their loyalty identifier at checkout.
And so
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Paul Weingarth: yeah, we see that also as a pretty big opportunity
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Paul Weingarth: for us where, as you know, when you go to
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Paul Weingarth: purchase something at one of your favorite retail stores and
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Paul Weingarth: they ask you for your loyalty membership card, that’s another
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Paul Weingarth: point of friction outside of just the receipt itself that
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Paul Weingarth: we want to embed as part of this proposition as
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Paul Weingarth: well. So we’ve just developed a solution called Smart Loyalty,
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Paul Weingarth: which will also allow customers to link not only their
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Paul Weingarth: receipts automatically to their payment card, to their bank card,
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Paul Weingarth: but also their loyalty numbers or loyalty membership cards to
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Paul Weingarth: their payment card as well.
So, tap and walk and
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Paul Weingarth: you get your receipt and your loyalty points without that
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Paul Weingarth: choke point or that friction point at the moment of
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Paul Weingarth: truth when you’re trying to buy something, you want to
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Paul Weingarth: move on and get out of there as quickly as possible.
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Sean Aylmer: Stay with me, Paul. We’ll be back in a minute.
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Sean Aylmer: My guest today is Paul Weingarth, Co-Founder and chief executive
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Sean Aylmer: officer of Slyp. What about the retailers? What’s the take-
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Sean Aylmer: up rate been like with Australian retailers?
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Paul Weingarth: Look, it’s been really, really encouraging and we’ve made some
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Paul Weingarth: really good progress across the board, really, on the retailer
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Paul Weingarth: side of the network. So we really set out to
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Paul Weingarth: prove out that this was something that not only consumers
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Paul Weingarth: wanted but merchants wanted as well. And when we looked
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Paul Weingarth: at different industries and verticals that might resonate with this
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Paul Weingarth: proposition, obviously in fashion was one key area, in department
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Paul Weingarth: stores all the way through to hospitality for expenses, for
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Paul Weingarth: consumers and what have you, and into even pharmacy. So
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Paul Weingarth: we’ve really covered every base there and some of the
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Paul Weingarth: market leaders in each of those categories. So in fashion,
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Paul Weingarth: for example, we have the likes of Country Road, and
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Paul Weingarth: department store we have Kmart, which is obviously part of
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Paul Weingarth: the Wesfarmers group as one of our merchants. In Pharmacy,
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Paul Weingarth: Chemist Warehouse, which is Australia’s leading pharmacy chain. And in
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Paul Weingarth: hospitality we have a range of different groups including the
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Paul Weingarth: Rockpool group for example, who are on the platform as
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Paul Weingarth: well.
So we’re still relatively early days, but it’s just
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Paul Weingarth: over 2000 retail locations now and growing rapidly. And obviously
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Paul Weingarth: as we continue to scale out the consumer side, that
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Paul Weingarth: will also drive the benefit for merchants and bring more
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Paul Weingarth: merchants onto the platform as well and attract them into
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Paul Weingarth: the network.
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Sean Aylmer: Now, given that you’re CEO of Slyp, I’m sure you’re
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Sean Aylmer: going to, this is a bit of a Dorothy Dixer, but
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Sean Aylmer: where do you think we can get to in this?
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Paul Weingarth: Look, I think starting with the humble receipt, and our
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Paul Weingarth: vision is to completely reimagine the end of a transaction
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Paul Weingarth: to turn the start of a relationship between the merchant
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Paul Weingarth: and the customer and do that in a way that
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Paul Weingarth: is not intrusive to the customer, but is more about
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Paul Weingarth: surprise and delight.
And so if you think about the
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Paul Weingarth: receipt itself, yes, it acts as a proof of purchase
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Paul Weingarth: and I alluded to earlier when it’s one of those
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Paul Weingarth: things you don’t really want to have to need at
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Paul Weingarth: some point, but hopefully you don’t need it. But often
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Paul Weingarth: in some cases you do where you need to return something
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Paul Weingarth: or need to make an expense claim, a tax claim
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Paul Weingarth: or what have you. So bring that into a digital
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Paul Weingarth: format is really just base camp for where we want
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Paul Weingarth: to take this. And I mentioned also the layering in
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Paul Weingarth: and the ability to link in your loyalty cards. As
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Paul Weingarth: we know, there’s so many different loyalty programs out there,
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Paul Weingarth: so being able to link that into the payment card
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Paul Weingarth: so it removes that friction point.
But really, how do
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Paul Weingarth: you then, now you’ve got this closed loop network and
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Paul Weingarth: you’ve got the ability to then understand customers more and
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Paul Weingarth: provide them more intuitive and interactive features, one of the
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Paul Weingarth: things that we’re really leaning into at the moment is leveraging the
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Paul Weingarth: receipt to allow customers to resell pre- loved items. The
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Paul Weingarth: secondary market or circular economy is becoming a really big
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Paul Weingarth: topic at the moment, and getting rid of paper receipts
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Paul Weingarth: is one thing, but allowing the digital receipt to enable
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Paul Weingarth: the circular economy would be a really big step change
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Paul Weingarth: and game changer for that circular economy. So really allowing
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Paul Weingarth: customers to relist pre- loved items in the future is
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Paul Weingarth: something that’s on our roadmap that is extremely exciting.
And
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Paul Weingarth: building in different features and offers around understanding customer preference
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Paul Weingarth: and being able to provide them with offers and promotions
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Paul Weingarth: that are really targeted and very curated for what their
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Paul Weingarth: desires are rather than the spray and pray. So there’s
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Paul Weingarth: a range of different opportunities that we’re working on currently.
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Paul Weingarth: Some are in market, but really it all starts with
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Paul Weingarth: the humble receipt, bring that into the smart world and
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Paul Weingarth: layering the value on top of that.
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Sean Aylmer: Yesterday I went to the doctor to get a COVID
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Sean Aylmer: shot and I asked for a script for something and
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Sean Aylmer: the doctor gave me an eScript, which she literally sent
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Sean Aylmer: it to my phone, which I didn’t even realize they
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Sean Aylmer: existed. What you are talking about, it’s kind of the
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Sean Aylmer: same genre in a sense with your receipt and loyalty
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Sean Aylmer: card and potentially circular economy. It’s coming upon us very,
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Sean Aylmer: very quickly, I suppose.
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Paul Weingarth: Yeah, it is. It is. And I think at the
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Paul Weingarth: end of the day, it’s all about delivering step change
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Paul Weingarth: value and creating an experience for customers that is surprise
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Paul Weingarth: and delight. I’ve mentioned that a couple of times already,
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Paul Weingarth: but it’s really important. There’s no point building solutions that
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Paul Weingarth: are looking for problems. It’s really about focusing on how
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Paul Weingarth: do you make customers lives easier by either saving them
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Paul Weingarth: time or money or just making their lives more convenient.
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Paul Weingarth: And obviously that’s a pretty significant primary piece of the
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Paul Weingarth: puzzle, but then how do you build commercial value around
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Paul Weingarth: that for merchants and for other key participants in our
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Paul Weingarth: ecosystem that helps them become more efficient, saving cost, but
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Paul Weingarth: also unlocking new revenue streams for them?
Another great use
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Paul Weingarth: case could be you’ve just purchased an item from a
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Paul Weingarth: electronic store and you want to buy an extended warranty
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Paul Weingarth: inside the receipt. That’s a really good example where it’s
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Paul Weingarth: highly contextual, it’s leveraging the data on the transaction, but
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Paul Weingarth: it’s also delivering that value and surprise and delight for
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Paul Weingarth: the consumer and for the merchant. So yeah, it’s, as
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Paul Weingarth: I say, the North Star. The customer is where you
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Paul Weingarth: start and then trying to deliver value across the network
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Paul Weingarth: is critical too.
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Sean Aylmer: Paul, thank you for talking to Fear and Greed.
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Paul Weingarth: Pleasure, Sean. Thanks for having me.
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Sean Aylmer: That was Paul Weingarth and CEO of Slyp. That’s S-L-Y-P.
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Sean Aylmer: This is the Fear and Greed Daily interview. Join us
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Sean Aylmer: every morning for the full episode of Fear and Greed,
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Sean Aylmer: Australia’s most popular business podcast. I’m Sean Aylmer. Enjoy your day.